Can you remember the joke “The cheque’s in the mail”? (It never was . . .)
These days the joke is “I’ll call you back . . .” (They never do.)
Why don’t people call us back?
The clever repair strategies are in the next report. Click /tap here - 'Are you tired of people not calling you back? 12 fast fixes.'
1. Why don’t people call us back? What has caused this communication breakdown?
This problem of people not answering their phone is not new. Expecting people to be ‘true to their word’ has always been an issue, but it’s happening more now, than years ago.
Some of the reason is a ‘generational thing’.
People who grew up during ‘the war’ believed in ‘a fair days work for a fair days pay’. They were also the ones who believed that ‘a man’s word is his bond’. In other words, if you said you would do something – you could relied on to do it.
Part of this personal ethic has been lost when it comes to phone etiquette.